Up to 70% of communication is through body language and it is best to interview applicants in person. If not achievable, then video interviews are second best and telephone interviews third best.
As much as professional skills, interviews seek interpersonal skills such as warmth, engagement, inclusiveness and stamina. It is the question ‘Can I work with this person?’ that panel members subconsciously consider during interviews.
Only consider statements from interviewees that demonstrate past performance and meet the selection criteria. It is past performance that indicates the quality of future performance.