A people-centric approach
People-centric enterprises need a people-centric approach. All school policies and procedures should consider human need as much as efficiency and effectiveness. A thriving school is an inclusive school, catering for the diverse needs of students, employees and families.
Key skills and tools
Emotional intelligence. Leaders are competent at tuning in to people and acting responsively, including the ability to empathise.
The power of 'yes' applies if an employee's personal request can be granted without affecting the operation of the school or breaking policy.
The power of 'and' accommodates new ideas without displacing existing plans or arrangements.
The 'hum of consensus'. When everything is considered and a preferred decision identified, ask if people can ‘hear’ the ‘hum of consensus’ before implementing it.